Refund & Returns Policy

Effective Date: December 24, 2024

Welcome to customballsandgears.com, owned and operated by Custom Balls and Gears (“Company”). This Refunds & Returns Policy outlines our policies regarding product returns, refunds, and exchanges for purchases made through our website.

1. Scope of Policy

This policy applies to all physical products sold on customballsandgears.com, including customized balls and sportswear, shipped to customers within the United States.

2. General Return Policy

  1. Customized Products: Due to the personalized nature of our products, returns are generally not accepted unless:
    • The product is defective.
    • The customization does not match the specifications provided by the customer at the time of purchase.
  2. Non-Customized Products: For non-customized items, returns are accepted if the item is unused, in its original packaging, and returned within 14 days of receipt.

3. Return Conditions

To be eligible for a return, the product must meet the following conditions:

  • The item is unused and in its original condition.
  • The return request is initiated within 14 days of receiving the product.
  • For defective or incorrect customizations, photographic evidence is required to support the claim.

4. How to Initiate a Return

  1. Contact Customer Support: Email us at anum.piracha@gmail.com with your order number, reason for the return, and any supporting documentation (e.g., photos of defects).
  2. Approval Process: Once your return request is approved, we will provide a return authorization number and instructions for shipping the item back to us.
  3. Shipping Costs:
    • For defective or incorrect items, we will cover the return shipping costs.
    • For other returns, the customer is responsible for shipping costs.

5. Refunds

  1. Eligibility for Refunds:
    • Refunds are issued for defective products or incorrect customizations.
    • Refunds will not be issued for minor variations in color or design due to screen display differences.
  2. Refund Process:
    • Refunds will be processed within 7-10 business days of receiving the returned product.
    • Refunds will be issued to the original payment method.
  3. Partial Refunds: Partial refunds may be granted in cases where the product has been partially used or damaged due to customer handling.

6. Exchanges

  1. Defective Items: If a product is found to be defective, we offer free exchanges for the same product.
  2. Exchange Process:
    • Contact us at anum.piracha@gmail.com with details of the defect and your order number.
    • Follow the return instructions provided by our customer support team.
    • Replacement items will be shipped once the defective product is received and inspected.

7. Exclusions

The following items are not eligible for returns or refunds:

  • Products damaged due to misuse or improper handling by the customer.
  • Items returned after the 14-day return window.
  • Customized products without defects or errors in customization.

8. Contact Information

For questions about this Refunds & Returns Policy or to initiate a return, please contact us:

By purchasing products from customballsandgears.com, you agree to this Refunds & Returns Policy. We are committed to ensuring your satisfaction and resolving any issues promptly.